Warranty/Policies

THIS CONTRACT CONSISTS OF THE CONTRACT-INVOICE (PAGE 1) AND WARRANTY/POLICIES (PAGE 2). THIS CONTRACT SUPERSEDES ALL OTHER ADVERTISEMENTS, PREVIOUS AGREEMENT OR CONTRACT, WRITTEN OR ORAL. FORONE(1)YEAR FROM DATE OF THIS CONTRACT ELITE TILE SYSTEMS WILL REPAIR, FREE OF CHARGE, DEFECTS IN WORKMANSHIP FOR WORK PERFORMED UNDER THIS CONTRACT. GUARANTEE IS FOR LABOR ONLY, AND DOES NOT APPLY TO MATERIAL FAILURE, REGULAR WEAR AND TEAR, DAMAGE TO FINISHED PRODUCT DUE TO STRUCTURAL MOVEMENTS/CRACKS ON SUBFLOOR, OR A CLIENT'S CHANGE OF MIND REGARDING APPROVAL. NEITHER CONTRACT NOR GUARANTEE IS TRANSFERABLE.
GUARANTEE BECOMES EFFECTIVE WHEN YOUR COMPLETE PAYMENT HAS BEEN CREDITED TO ELITE TILE SYSTEMS ACCOUNT. THERE ARE NO OTHER GUARANTEES EXPRESSED OR IMPLIED AND THERE IS NO LIABILITY FOR CONSEQUENTIAL DAMAGES OF ANY NATURE OR KIND.
WARRANTY REPAIRS DO NOT EXTEND ORIGINAL WARRANTY PERIOD. ELITE TILE SYSTEMS HAS THE RIGHT TO REFUND A PORTION OF COST IN LIEU OF COMPLETION OF WORK OR WARRANT SERVICE. IF CUSTOMER OR THE CUSTOMER'S CONTRACTOR MODIFIES WORK PERFORMED BY ELITE TILE SYSTEMS IN ANY WAY, WARRANTY IS VOID.
ELITE TILE SYSTEMS EXCLUDE CERTAIN REPAIRS FROM ITS WARRANTY. ITEMS EXCLUDED BUT NOT LIMITED TO: LEAKY FAUCETS/TOILETS (UNLESS UNIT IS REPLACED), BLOCKED PLUMBING, CAULKING, GROUTING, AND ELECTRICAL TROUBLE SHOUTING. ANY SELECTION RELATIVE TO COLOR, TYPE TEXTURE, AND STYLE ARE SOLE RESPONSIBILITY OF CUSTOMER.
ESTIMATE IS VALID FOR 30 DAYS FROM DAY OF ISSUANCE ESTIMATE IS FOR COMPLETING THE JOB(S) DESCRIBED AS WRITTEN ON CONTRACT. IT IS BASED ON THE CRAFTSMAN'S EVALUATION AND DOES NOT INCLUDE MATERIALES AND/OR ADDITIONAL LABOR WHICH MAY BE REQUIRED SHOULD ANY UNFORESEEN PROBLEMS ARISE AFTER THE WORK HAS STARTED. ALL CHARGES TO ORIGINAL CONTRACT, WHETHER DUE TO ADDITIONAL WORK OR DUE TO CONCEALED DAMAGES, MUST BE MADE IN WRITING, DATE AND SIGNED BY CUSTOMER.
CUSTOMER MAY SUPPLY ALL MATERIALS OR MAY ASK ELITE TILE SYSTEMS TO PURCHASE AND TRANSPORT MATERIALES. CUSTOMER AGREES TO REIMBURSE ELITE TILE SYSTEMS FOR ANY MATERIALES PURCHASED OR SUPPLIED FOR USE ON THIS WORK. COST OF MATERIALS IS IN ADDITION TO LABOR COST INDICATED ON CONTRACT. ELITE TILE SYSTEMS PROVIDES NO WARRANTY ON MATERIALS AND NO REIMBURSEMENT TO CUSTOMER FOR MATERIALS WILL BE MADE UNDER ANY CIRCUMSTANCES.
CUSTOMER'S INITIAL BY JOB(S) AUTHORIZE CRAFTSMAN TO BEGIN WORK. PAYMENT IN FULL IS DUE AT COMPLETION OF WORK AUTHORIZED UNDER THIS CONTRACT. INTERIM PAYMENTS, PAYABLE ONLY TO ELITE TILE SYSTEMS AND EQUALING A PERCENTAGE OF WORK COMPLETED, MUST BE ARRANGED IN ADVANCE THROUGH THE ELITE TILE OFFICE. THE CUSTOMER AGREES TO PAY ALL COLLECTION FEES/ LEGAL FEES/ COURT COST RESULTING FROM ANY DISPUTE BETWEEN THE PARTIES REGARDING THIS CONTRACT. SURCHARGE OF $25 WILL BE ASSESSED ON ALL RETURNED CHECKS. PERMITS AND UTILITY FLAGGING ARE SOLE RESPONSIBILITY OF CUSTOMER. ALL CLAIMS MUST BE ACCOMPANIED BY CONTRACT. IF ANY DISPUTE OTHER THAN NONPAYMENT BY CUSTOMER ARISE AND ARE NOT RESOLVE, IT IS AGREED TO USE BINDING ARBITRATION TO RESOLVE ANY DISPUTES BETWEEN PARTIES.

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